Refund & Cancellation Policy

Last updated: February 10, 2026

Refund & Cancellation Policy

This policy applies to purchases made through circle.design, unless a separate written agreement with Circle says otherwise.

1) Digital products (if offered)

If you purchase a digital product (for example, a download, template, or digital file):

• Once the digital product is delivered or made available for download, all sales are final, except where required by law.

• If the file is defective, corrupted, or inaccessible, contact [email protected] within 7 days of purchase. We will make a reasonable effort to fix the issue, replace the file, or issue a refund at our discretion.

2) Services (design, development, consulting)

For services (including design, development, consulting, retainers, or project work):

• If a deposit or retainer is required, it is non-refundable once work has started, unless we agree otherwise in writing.

• If you cancel a project after work begins, you remain responsible for paying for work completed and any non-cancellable costs incurred up to the cancellation date. We will deliver work that has been completed and paid for.

3) Subscriptions (if offered)

If we offer subscription services:

• You can cancel before the next renewal date to avoid future charges.

• Unless required by law, we do not provide prorated refunds for partially used billing periods.

4) Chargebacks

If you believe a charge is incorrect, contact [email protected] before filing a chargeback so we can try to resolve it. Unnecessary chargebacks may result in account restrictions or suspension.